Player Support
Support
If an issue remains unresolved, email us with your iPhone model, iOS version, the screen where it occurred, and steps to reproduce it.
Contact: fauacak.kim@gmail.com
Where is my progress stored?
Unlocks, upgrades, settings, and the current run are stored on your device. Token Escape does not use a developer account or cloud-save server. Data may not be recoverable after deleting the app or changing devices.
Can I switch between Action and Idle during a run?
No. Choose one when starting a new run; it remains active until that run ends. Idle automates movement and combat but waits at decisions that change the outcome.
Idle Mode stopped at a selection screen.
If choices are visible, this is expected. Select one to resume automatic progress. If no choice is visible and the game remains stopped, check Pause and send a screenshot if the issue continues.
The Game Center records screen will not open.
Check Game Center sign-in in iOS Settings, then try again with a network connection. Authentication or network failure never blocks ordinary play or rolls back rewards.
Why is my completed run missing from the leaderboard?
Standard Action runs go to Fastest Escape, while Daily Action runs go only to Daily Escape. Idle or assisted runs keep rewards and achievements but do not enter competitive rankings.
Does the game contain ads or in-app purchases?
The initial 1.0 release contains neither. No ad button, paid revive, or purchasable product appears in the game.
Can I adjust audio, haptics, or motion?
Audio and haptics are available in game settings. Reduce Motion and larger iOS text settings are reflected in supported interfaces.